You are very important to us at Happy Dogs Training.
We hold your appointments just for you and ask that if you must cancel or reschedule any appointment, you provide notice within the specified notice period depending on the service that has been booked. This way, our team will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list.
We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency.
Whilst we will make every effort to reschedule your appointment, if you do not give us the specified notice you will be charged the full amount.
Upon booking you are agreeing to our terms and conditions and that you fully understand our cancellation policy.
You have the right to cancel your place on the service booked and you will receive a full refund should you cancel within the specified time period before the date of the booking. Refunds will not be given if cancellation is within the specified time period prior to the date of the booking. You must note we reserve the right to charge an administration fee.
In the event of cancelling a one to one booking we require 5 working days (working days are Monday to Friday) notice prior to the date of your one to one booking. I reserve the right to charge an administration fee. Any outstanding bills, in the absence of prior written agreement to the contrary, payment of our charges is required. If payment is not forthcoming within 14 days we will pass it through to our debt agency and an administration fee will be added to the debt.
All services require payment in full at the time of booking and your place is not secured until full payment has been received. In the event of cancelling your place on one of our courses we require at least 14 days’ notice before the start date of your course.
In the unlikely event a one to one is cancelled by Happy Dogs, we will offer an alternative date.
In the unlikely event that Happy Dogs is unable to run the course on the date specified another date will be offered to you. Should the date be unsuitable to you, you will receive a full refund.
Should you need to transfer your course to a later date there is no fee if 14 days’ notice has been given. After 14 days, a transfer will be considered at the discretion of Happy Dogs Training.